Customers rate Emirates as the best for August 2019
Recent Australian customer satisfaction data from Roy Morgan has shown Emirates as the leading airline for August 2019, with a customer satisfaction rating of 86%.
Closely followed are Singapore Airlines (85%), Qatar Airways and Air New Zealand (both 84%). The remaining entrants in the top 10 were, Etihad Airways (81%), narrowly beating Qantas (80%). Following them were Virgin Australia (76%), Thai Airways (75%), Cathay Pacific (74%) and Malaysia Airlines (69%)
Two Asian-based airlines experienced the biggest significant satisfaction rating changes over the past year, with Malaysia Airlines enjoying an increase of 7% and Cathay Pacific suffering the largest decline over the same period of 9%.
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