NEWS: Customers rate Emirates as the best for August 2019

Customers rate Emirates as the best for August 2019

Recent Australian customer satisfaction data from Roy Morgan has shown Emirates as the leading airline for August 2019, with a customer satisfaction rating of 86%.

Closely followed are Singapore Airlines (85%), Qatar Airways and Air New Zealand (both 84%). The remaining entrants in the top 10 were, Etihad Airways (81%), narrowly beating Qantas (80%). Following them were Virgin Australia (76%), Thai Airways (75%), Cathay Pacific (74%) and Malaysia Airlines (69%)

Two Asian-based airlines experienced the biggest significant satisfaction rating changes over the past year, with Malaysia Airlines enjoying an increase of 7% and  Cathay Pacific suffering the largest decline over the same period of 9%.

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